With very few exceptions, retailers cannot compete on products and price; your merchandise can be found elsewhere easily and for less money. Smart retailers compete on service.
Now, providing “great customer service” sounds easy enough to uphold, right? Not so. According a recent New Voice Media study, following a negative customer experience, 58% of Americans would never use that company again. Customers expect great customer service regardless of how they shop the brand — as such, retailers must think outside the box to provide surprise-and-delight customer service that propels them ahead of their competition.
Our next webinar brings you a step closer to achieving that. Attend our upcoming webinar, How to Win More Customers without Competing on Price or Products and learn how you can:
- Train and retain an engaged workforce
- Shop your brand and create an identity that sets you apart
- Deliver can’t-beat customer service through technology and innovation
Join Erin Harris, Editor-in-Chief at Innovative Retail Technologies, as she talks about how you can gain a competitive advantage by offering customer service that keeps shoppers coming back.
- What: How to Win More Customers without Competing on Price or Products
- Who: Erin Harris, Editor-in-Chief at Innovative Retail Technologies
- When: 29 September 2015 12:00PM PDT | 3:00PM EDT (US)
- How long: 30 minutes
- Where: Online (Register Now)
Can’t make the time? Don’t worry, just register for the webinar anyway and we’ll let you know when the presentation is available for viewing on-demand. If you have any troubles registering, or need help at any point, feel free to get in touch with us at firstname.lastname@example.org.
About Francesca Nicasio
Francesca Nicasio is Vend's Retail Expert and Content Strategist. She writes about trends, tips, and other cool things that enable retailers to increase sales, serve customers better, and be more awesome overall. She's also the author of Retail Survival of the Fittest, a free eBook to help retailers future-proof their stores. Connect with her on LinkedIn, Twitter, or Google+.