VEND LOVES RETAIL

Sharing tips for retail success, what’s new at Vend, and the stories, insights and trends from thousands of Vend stores worldwide.
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This Week in Retail: How to become BFFs with your customers, how to upsell properly, and more

We’ve got some great reads rounded up in our latest issue of This Week in Retail. Today you’ll learn how to become best friends with your customers, as well as how to deal with them when things aren’t going their way. We’ve also got some posts on upsellng, hiring, and unloading inventory. Happy reading! 1. How [...]

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distractedshoppers

Dealing with Distracted Shoppers? Here’s How to Gain and Keep Customers’ Undivided Attention

It’s no secret that shoppers these days are more distracted. Between social media updates, smartphone notifications, and offers from competing stores, many merchants are finding it difficult to gain–and keep–their customers’ attention. And while some interruptions are hard to avoid (ex: a customer gets an unexpected call or their baby starts crying), other distractions (such [...]

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5 Things You Need to Know About Back-to-School Shoppers in 2014

September may be several weeks away, but it’s high time for retailers to prep for the back-to-school shopping season. Considered the second biggest shopping event of the year (right after the holidays), merchants should expect a surge in spend in several categories, especially when it comes to clothes, supplies, and electronics. To help make sure [...]

Read More.

This Week in Retail: How to become BFFs with your customers, how to upsell properly, and more

thisweekinretail 2

We’ve got some great reads rounded up in our latest issue of This Week in Retail. Today you’ll learn how to become best friends with your customers, as well as how to deal with them when things aren’t going their way. We’ve also got some posts on upsellng, hiring, and unloading inventory. Happy reading! 1. How [...]

Dealing with Distracted Shoppers? Here’s How to Gain and Keep Customers’ Undivided Attention

distractedshoppers

It’s no secret that shoppers these days are more distracted. Between social media updates, smartphone notifications, and offers from competing stores, many merchants are finding it difficult to gain–and keep–their customers’ attention. And while some interruptions are hard to avoid (ex: a customer gets an unexpected call or their baby starts crying), other distractions (such [...]

London Meet & Drink, Tuesday 26th August

London Meet & Drink

A few friendly folks from our New Zealand Headquarters will be in London as we finalise the (not so top secret) location of our newest office space due to open late August in East London. We’re pretty chuffed that soon we’ll have staff on the ground and ready for action, but before we open the [...]

Come and visit us at Xerocon, 20-22 August, in Sydney

Xerocon 2014

Xero and Vend go way back. Like waaaaay, way back. We were Xero’s first point-of-sale partner, we’ve won their add-on of the year award, and we’re such dedicated groupies that we’ve been to every single one of their Xerocons. So it makes sense that we’re already getting beyond excited for the Australian 2014 edition next [...]

This Week in Retail: A reading list for merchants, examples of beacons in action and more

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Our latest This Week in Retail post gives you the lowdown on back-to-school shoppers, beacons, private labels, and more. Check ‘em out below: 1. Shop.org summer reading list: 16 books to help you master the world of digital retail - Looking to hit the books? Check out these recommendations from the Shop.org Board of Directors. You’ll find everything [...]

What’s New in Vend – July

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Line item discounts, iPad app upgrades, barcode printing, and a change to how Vend syncs products to Shopify.

5 Things You Need to Know About Back-to-School Shoppers in 2014

backtoschool-644x429

September may be several weeks away, but it’s high time for retailers to prep for the back-to-school shopping season. Considered the second biggest shopping event of the year (right after the holidays), merchants should expect a surge in spend in several categories, especially when it comes to clothes, supplies, and electronics. To help make sure [...]

This Week in Retail: A look at corporate kindness, clienteling, location-based marketing, and more.

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Hey and welcome to our latest This Week in Retail entry! Today we’re covering how retailers can treat customers like family, how to do location-based marketing right, how to form the “marketing trifecta” and more. Dig in! 1. Are you treating customers like family? Two lessons from Red Lobster and Frontier Airlines – This article talks [...]

Join the Auckland Retailers Meetup, Wed July 30th.

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Make new friends and learn heaps at Auckland’s first Retailers Meetup. Hosted by Andrew Howson at Sitka, his beautiful apparel store in Newmarket, the Retailers Meetup is a chance for you to get to know other great Auckland retailers and learn some new tricks of the retail trade over a bite to eat and a drink or [...]

Reducing Retail Shrinkage: How to Beef Up Security and Prevent Loss in Your Store

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Shrinkage (aka: Public Enemy #1 for most retailers), can eat up a significant amount of your profits. According to the National Retail Federation, retail shrinkage amounted to $34.5 billion in 2011, and a big chunk of that was due to theft or fraud. That’s why it’s critical to constantly stay on top of protecting your [...]